The college is in the process of changing the solution we use to manage self-service password resets in an effort to provide a more modern solution

The service (called SSPR) relies on the user registering their mobile phone number and or an external/personal email address, which will be used to verify the users identity during a reset request

This does require all users to register their details with the new service and below are the links to the new service

Reset 'forgotten' Password
Forgotten your password?
Sign up for SSPR now?
Change Password
Change an expired/temp/known password?